Information


Registration

To register as a patient please ask at reception for a GMS1 (purple form) complete the details and return to the receptionist.  All patients will be required to undertake a health check with the HCSW. This will be a 10 minute appt and patient will need to bring a sample of urine.

Teaching

In addition to providing general medical services, the practice also undertakes continuing education and training of all staff and health care professionals. We are also involved in the teaching of doctors, medical students and student nurses.

Appointments

Please telephone the appointments line: 01782 777991 To book or cancel an appointment you may be asked to provide some information at the time of booking so that we are best able to match your appointment to meet your needs. It very important that if you are unable to attend any appointment, that you cancel within good time so that we are able to offer another person the slot.

We operate an on the day booking system for the majority of appointments but some pre-bookable appointments are available.Patients can express a preference for a particular clinician the practice will endeavour to comply with any reasonable request.

Home Visits

We are best able to investigate and treat your medical conditions with the facilities and support staff available at the surgery. A doctor may wish to discuss a request for a home visit and may suggest an alternative course of action, eg emergency ambulance attendance, depending on the medical condition.
Please can requests be made before 10AM if possible.

Out Of Hours Services

On weekdays between the hours of 6.00pm and 8am,(Thursday from 1pm ) all day and night at weekends and bank holidays the services are commissioned by the North Staffordshire CCG. If you require medical treatment during the times above you can ring NHS 111, which is a twenty four hour advice line on 111 free of charge or call 01782 777991 and you will be redirected to the out of hours centre (this is chargeable via your telephone/mobile provider). You can also attend the Haywood Walk in Centre. A recorded telephone message provides this information when the surgery is closed.

Disabled Access

This is available to all areas. Please ask at the reception if you require any assistance.

Urgent Telephone Availability During The Working Day

If you need to speak to a Dr, the staff will advise you whether the doctor is free to speak, or when they are likely to be free. Alternatively, they will arrange for someone to call you back as soon as possible. We also offer pre-bookable telephone slots.

Complaints

The practice follows the NHS complaint procedure, a copy of which is available at reception. You may also contact the Team Leader directly, who will follow up any concerns or suggestions appropriately. There is a copy of the practice complaints leaflet available at reception
Alternatively you can contact PALS on Telephone No. 0800 030 4563 and the nearest office is situated inside the main entrance of the Royal Stoke University Hospital.

Patient Rights And Responsibilities

You have a right to expect a high standard of medical care and we will aim at all times to provide the very best care possible within the resources available. In order that we can provide this level of care, we require that you take full responsibility for ensuring that you do not abuse the service; e.g., it is your responsibility to cancel in good time any unwanted appointments.

Very occasionally, the practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would usually only follow a warning that had failed to remedy the situation. We would normally give the patient a specific reason in writing for the removal.

Prescriptions

Patients may request a repeat prescription by leaving a written request form at the reception desk. The prescription will be available for collection within two working days.  We do not take requests over the telephone.

Violent Patients – Zero Tolerance

The NHS operates a zero tolerance policy concerning violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for personal safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record on their medical records the circumstances leading to their removal. The PCT is then responsible for providing further medical care for such patients.